Shipping policy

Thank you for shopping with Tangie’s Designs. We want you to have a clear understanding of how your order is processed, shipped, delivered, or made available for download.

Processing Times

Processing time is the time needed to prepare your order before it ships. Shipping transit time is additional.

Typical processing times are:

  • Ready-to-Ship Items: 3–5 business days
  • Custom & Personalized Orders: 7–10 business days
  • Bulk Orders of 10 or More Items: 10–14 business days

Processing times are estimates and may vary depending on order volume, customization requirements, product availability, holidays, or other circumstances.

Orders are generally processed in the order they are received.

We take care in preparing each order to help ensure that your product meets our quality standards before shipment.

Shipping Timeframes

Estimated shipping times within the United States are:

  • Standard Shipping: approximately 3–7 business days
  • Expedited Shipping: approximately 2–3 business days

International shipping times vary by destination and carrier.

Shipping estimates begin after your order has completed processing and has been transferred to the carrier.

We may ship orders through USPS, UPS, FedEx, or another available carrier, depending on the destination, package size, cost, and service availability.

When tracking is available, you will receive tracking information after your order ships.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

  • Shipping method
  • Delivery destination
  • Package weight
  • Package dimensions

Any available shipping options and charges will be displayed before you complete checkout.

Holiday and Seasonal Orders

During holidays and other high-volume seasons, processing and shipping may take longer than usual.

Recommended seasonal order deadlines may be announced separately on our website or social media.

We encourage customers to order early when purchasing for holidays, special occasions, events, or other date-sensitive needs.

Carrier delivery dates are estimates and cannot be guaranteed by Tangie’s Designs.

Once seasonal order capacity has been reached, we may stop accepting certain custom, personalized, or time-sensitive orders.

Rush Orders

If you need an order sooner than our standard processing timeframe, please contact us before placing your order.

We will let you know whether a rush request can reasonably be accommodated.

Rush processing is not guaranteed and may be subject to an additional fee when applicable.

Expedited shipping does not automatically shorten the time required to create or prepare a custom product.

Local Pickup – Louisville, Kentucky

Local pickup may be available for eligible orders.

When local pickup is available, select the applicable Local Pickup option during checkout.

You will receive an email or other notification when your order is ready and instructions for scheduling your pickup.

Typical pickup availability is:

Monday–Friday: 4:00 PM–7:00 PM ET

Weekend pickup may be available by arrangement.

Please do not arrive for pickup until you have received confirmation that your order is ready.

International Shipping

Tangie’s Designs may offer international shipping to eligible destinations.

International delivery times vary by destination, carrier, customs processing, and other factors outside our control.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities.

These charges are not included in the product price or shipping amount paid to Tangie’s Designs unless specifically stated otherwise.

Shipping Delays

Delivery dates provided by carriers are estimates and are not guaranteed.

Weather, holidays, carrier disruptions, customs processing, natural events, service interruptions, and other circumstances outside the control of Tangie’s Designs may cause shipping delays.

If your tracking information shows that a package is significantly delayed, please contact us and we will assist with reviewing the available tracking information and determining appropriate next steps.

Lost or Damaged Packages

If tracking indicates that your package may have been lost or damaged while in transit, please contact us as soon as possible.

We will review the order and may assist with a carrier claim, replacement, or other appropriate resolution depending on the circumstances.

If your order arrives damaged, defective, or incorrect, please contact us according to the procedures provided in our Return & Refund Policy.

Tangie’s Designs is not responsible for packages confirmed by the shipping carrier as delivered to the address provided at checkout.

If you believe a delivered package has been lost or stolen, please contact the applicable carrier and Tangie’s Designs as soon as possible so the available information can be reviewed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before your order ships, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or fulfillment.

Tangie’s Designs is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address.

Digital Products

Digital products are delivered electronically and do not require shipping.

No physical item will be mailed for a product identified as a digital download unless the individual product listing specifically states otherwise.

Digital products may include:

  • PDFs
  • PNG files
  • Printable products
  • Digital planners
  • Templates
  • ZIP files
  • Other downloadable formats

Digital files are generally made available after payment has been successfully completed.

Depending on the product and delivery settings, customers may receive access through the order confirmation page, email, or another digital delivery method provided through our store.

Some digital products may have download or access limits.

Customers are responsible for downloading and safely storing their purchased digital files.

If you experience difficulty accessing or downloading a digital purchase, please contact us for assistance.

Questions About Your Order

If you have questions about processing, shipping, delivery, local pickup, or digital product access, please contact:

Tangie’s Designs
Email: contact@tangiesdesigns.com

Created from the heart, for your heart.