Refund policy
Return Period:
You have 30 days from the date of receipt to initiate a return, except for custom-made items unless they were damaged during shipping.
Eligibility for Returns:
To qualify for a return, your item must be unused, unworn, and in its original packaging with all tags attached. Proof of purchase is required.
How to Initiate a Return:
To start a return, please email us at contact@tangiesdesigns.com. If your return is approved, we will send you a return shipping label and detailed instructions.
Return Address:
All returns must be sent to:
Tangie's Designs
3403 W Kentucky St.,
Louisville, KY 40211
Damages and Issues:
Please inspect your order upon arrival. If you discover any defects, damages, or incorrect items, please notify us immediately so we can resolve the issue promptly.
Non-Returnable Items:
Certain items, including perishable goods, custom products, personal care items, hazardous materials, and sale items or gift cards, cannot be returned.
Exchanges:
For exchanges, please return the item and place a new order for the desired item after your return is processed.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. Please note that bank processing times may vary.
For any questions or assistance regarding refunds, feel free email us at contact@tangiesdesigns.com.
**Return and Refund Policy for Digital Products**
Thank you for choosing our digital products. Your satisfaction is our top priority. Please read the following policy carefully before making any purchase.
**1. Refund Policy:**
Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once the purchase is made. We encourage you to thoroughly review the product details, specifications, and any available demos or previews before completing your purchase.
However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis in accordance with the following conditions:
**Product Defects:** If you encounter any technical issues or defects with the digital product that render it unusable, please contact our customer support team within 3 days of purchase. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.
**Unauthorized Purchases:** If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the matter thoroughly and may issue a refund if the purchase is found to be unauthorized.
**2. Return Policy:**
As digital products cannot be physically returned, our return policy applies only to cases of product defects or unauthorized purchases, as outlined above in the Refund Policy section.
**3. Contact Us:**
If you have any questions or concerns regarding our Return and Refund Policy for digital products, please feel free to contact us at contact@tangiesdesigns.com. Our customer support team will be happy to assist you and address any issues you may have.
**4. Changes to the Policy:**
We reserve the right to modify or update this Return and Refund Policy for digital products at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
By completing a purchase of our digital products, you acknowledge that you have read, understood, and agreed to abide by the terms of this Return and Refund Policy.