Refund policy
Return & Refund Policy
Thank you for shopping with Tangie’s Designs. Please review the following return and refund policy before making a purchase.
Physical Products
Return Period
You have 30 days from the date your order is delivered to request a return for eligible physical products.
Custom-made or personalized items are not eligible for return unless they arrive damaged, defective, or incorrect.
Eligibility for Returns
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- In its original packaging, when applicable
- Returned with any original tags or materials
- Accompanied by proof of purchase
How to Start a Return
To request a return, email contact@tangiesdesigns.com with your order information and reason for the return.
If your return is approved, return instructions will be provided.
Return Shipping
If your item arrives damaged, defective, or incorrect, Tangie’s Designs will provide return instructions and, when appropriate, a prepaid return shipping label.
For other approved returns, the customer is responsible for return shipping costs.
Original shipping charges are not refundable unless the return is due to an error by Tangie’s Designs.
Return Address
Tangie’s Designs
3403 W Kentucky St.
Louisville, KY 40211
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at contact@tangiesdesigns.com so the issue can be reviewed and resolved.
Non-Returnable Physical Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Custom or personalized products
- Gift cards
- Final-sale items, when clearly identified as final sale
Exchanges
We do not process direct exchanges. If you would like a different item, please request a return for the eligible item and place a new order once your return has been processed.
Physical Product Refunds
Once your return is received and inspected, you will be notified whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears in your account.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, digital product sales are generally final and non-refundable once the files have been delivered or accessed.
Please review the product description, included files, dimensions, file formats, compatibility information, and preview images before completing your purchase.
Digital File Issues
If a digital product contains a technical problem or defect that prevents the file from being used as described, please contact contact@tangiesdesigns.com within 7 days of purchase.
Please include your order information and a description of the issue.
If the problem is determined to be caused by the digital file itself, Tangie’s Designs may provide a corrected or replacement file or issue a refund, depending on the circumstances.
Digital refunds are generally not provided for:
- Change of mind
- Accidental purchases
- Failure to read the product description before purchasing
- Lack of compatible software, equipment, printer, or device
- Difficulty using software or technology required for the product
- Differences caused by screen, printer, paper, or color settings
- Files that have been successfully delivered and function as described
Digital Delivery
Digital products are delivered electronically. No physical item will be shipped unless the individual product listing specifically states otherwise.
Customers are responsible for downloading and safely storing their purchased files within any download limits associated with the product.
Unauthorized Purchases
If you believe a purchase was made without your authorization, please contact us as soon as possible at contact@tangiesdesigns.com. We will review the available order information and assist where appropriate.
Questions
For questions regarding returns, refunds, or digital products, please contact:
Policy Changes
Tangie’s Designs may update this policy when necessary. Any revised policy will become effective when it is posted on the website.
By completing a purchase from Tangie’s Designs, you acknowledge that you have reviewed and agreed to the applicable return and refund terms for your purchase.